At Bizness Apps, delivering neat technology is a lot of fun, but customer service is honestly what we focus on more than anything else. And while we have customers that work with us directly, we also have our network of white label resellers. We think of them as another customer base that we try to serve with the same level of zealous support that we provide to our traditional customers.

So far, we’re doing pretty darn good (although that little 2% remaining gives us a reminder that we could always do a bit better if we want to hit 100% satisfaction).

Customer Service Culture

Customer support isn’t just a department, with us. The way we look at it, the whole point of the business is customer support. Therefore, everyone is, in one way or another, a customer support rep. No matter what role they have in the company, they need to keep customers and resellers in mind and consider how their decisions will impact them.

But all that stuff is just words, right? Well, we also walk the walk, because each person in the company actually has to perform some direct customer support, from time to time. Even the CEO!

When you guys talk, we listen. All of us.

The Tools of the Trade

Our most important tools are our ears, of course, but we have some neat technology that helps us kick things up a notch.

First, Desk lets us figure out what works and what doesn’t work when it comes to our customer service efforts. Then, a program called Everage also lets us monitor customer activity and figure out how to serve them better. With insightful analytics, we don’t have to guess when it comes to our customer service. We get good data and can work from the facts to identify areas for improvement. This information can then be included in our training efforts so that we can continuously try to get better.

The Qualities that Count

A good customer service rep needs patience, communication skills, empathy, and a genuine desire to help people achieve better outcomes. When a company identifies with its customers, it becomes better able to find ways to help the company and the customers at the same time.

In short, when our customers succeed, we succeed. And when it comes to our resellers, this goes double. We’re here for you guys, because without you, we probably wouldn’t be here.

As always, if you have any questions, please feel free to contact us.